Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at info@star-live.shop If your return is accepted, we will send you instructions on how and where to ship the package. Items returned to us without first requesting a return will not be accepted.

The shipping costs for the return are charged to the customer to the extent of 50% of the shipping cost.

For example, if the return shipment costs 10 Euros, the customer pays it and will be credited with 5 Euros when reimbursing.

You can always contact us with any return questions at info@star-live.shop

Damages and problems Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the problem and resolve it.

Exceptions / non-returnable items Some types of items cannot be returned, such as perishable goods (such as food, flowers or plants), customized products (such as special orders or custom items) and personal care items (such as beauty products). Also, no returns are accepted for hazardous materials, flammable liquids or gases. Contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of items on sale or gift certificates.

Exchanges The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you as soon as we have received and inspected your return and will let you know if the refund has been approved or not. If approved, you will be automatically refunded to the original payment method. Remember that your bank or credit card company can take some time to process and record your refund as well.